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The connection to the server has failed
Error Message: "The
connection to the server has failed. Account 'johndoe:mail.yourdomainname',
Server: 'mail.yourdomainname', Protocol: POP3, Port:995 or
465, Secure(SSL): Yes, Socket Error: 10061, Error Number
0x800CCC0E".
Cause/Description: Email client cannot find the
mail server, because either you have failed to enter the
correct mail server name information in your account
properties, you have selected to use a secure connection
(SSL) when connecting to the mail server, you have not
connected to Link2CITY.com's mail server first (checked for
new mail), or a combination of the above.
Solution:
- Make sure you have SMTP
and POP server set to: 'mail.yourdomainname
- Deselect "Log on
using secure password authentication".
- Be sure to check for new
mail before trying to send. This validates you as one of
our customers and allows you access to our mail servers.
If the issue is not resolved
We
suggest you contact the IT person that manages
your network / maintain your PC. If are on a
maintenance program with us- please contact us
so we may walk you thru the process - either
to fix the issue or make recommendation.
| *Password:
for security reasons passwords on the server are encrypted; thus we are
not able to read them. We could only reset your password. Be sure to modify
your Email client (program) password to reflect same. |
IMPORTANT -
Please read it:
It
is not recommended nor webmail (Imail or Qmail)
was intended to be used in place of your local
Email client (program on your PC), or as
storage for your email.
Choosing the more appropriate
email server (POP vs. Exchange server):
POP servers are ONLY used to pass messages. It
is not recommended to use as Exchange server:
-
Download messages to
your local email client. New messages will
have no room to come in if your email box is
filled with old messages.
-
Do not store message
unlike exchange server, POP servers are not
backed up. Thus if any technical issues occur
that causes loss of emails from the server;
messages on the server will not be recovered
-
Webmail is a convenient
feature to allow you access to new mail and
send email when you are out of the office.
It is not intended to be used as your
regular email client.
-
Virus protection-
standard PC virus programs DO NOT protect the
browser. Virus software such Norton only
protect the C drive of the PC it is installed
on. Unless you are familiar with email it is
not recommended that you open emails thru
webmail unless you are familiar or expecting
the email.
-
Spam control- Both Imail
& Qmail have content filtering capabilities
(Imail is more advanced). This option is used
to manage and control unwanted email. Since
each of us get different types of email and
what one considers spam may be expectable for
another- spam filtering rules is managed by
the user.
Exchange Server: Is a
more advanced way of dealing with emails
including mobile email management (blackberry,
treo, etc..)
Exchange server is designed
for users that wish to:
- Use server as their own
email PC
- Use server email client as
their own email client
- Save all messages on the
server (option to upgrade box size if needed)
- Scan all personal emails on
the server level
- Spam managed (rules updated
daily) by 3rd party
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